Customer Support
ATTENTION!!! DEAR CUSTOMERS, SORRY FOR THE INCONVINIENCE, ALL THE ORDERS PLACED AFTERSep 14, 2026 WILL BE SHIPPED ON October 12, 2026
Our in-stock showers are shipped within 2 business days by Fed-Ex Freight. Orders are typically delivered within 5-7 business days. Shipping to Alaska as well as certain areas of Canada such as Yukon will cost more than the shipping price that is listed. Unfortunately at this time we cannot deliver to Hawaii or Puerto Rico. All Canadian buyers are responsible for duties, customs, and taxes associated with shipments to Canada. Due to our fast shipping times, you have up to 24 hours to cancel or modify your order. After 24 hours there is a minimum 25% restocking fee on merchandise returned/exchanged for any reason other than product defect of damage. Please contact us before returning any product.
Please inspect your package immediately upon receipt for shipping damages. Damaged products must be signed for as damaged/refused at time of arrival. You must notify us within three (3) days of receipt of any shipping damages for all other products. Returns/Exchanges will not be accepted after 30 days from when you receive your shipment.
Items must be returned in their original condition and packaging. Customers are responsible for all return shipping costs.
Original freight, if any, will not be reimbursed.
Refunds will be issued pending inspection and approval of the return. Adjustments to credit cards will be made within 2 billing cycles.
Products that have been installed are non-returnable.
LIMITED PRODUCT WARRANTY
1. Warranty Coverage
Products sold as new are warranted against defects in materials and workmanship for five (5) years from the date of delivery or customer pickup.
This warranty covers defective original components supplied with the product, including structural parts, hoses and valves, electrical components and wiring, control systems, transformers and power supplies, pumps, and other original components determined to have a manufacturing or material defect.
Parts sold separately are covered for one (1) year, unless a different warranty period is stated in writing at the time of purchase.
2. DIY Product and Warranty Coverage
Our products are DIY products, supplied ready for customer assembly and/or installation.
The warranty is limited to repair or replacement of defective parts, at our discretion.
The warranty does not cover labor, installation or reinstallation, removal or disposal of parts, travel, plumbing or electrical service, contractor fees, or technician charges. We do not provide or dispatch technicians. The customer is responsible for installing replacement parts.
3. Used, Returned, Demonstration, and Overstock Products
The five-year warranty applies only to products sold as new.
Products sold as used, returned, showroom/floor demonstrations, overstock, clearance, or discounted due to condition are covered by a 90-day limited warranty, unless another warranty period is stated in writing at the time of sale.
4. Inspection and Initial Testing
The customer must inspect and test the product during initial assembly and before normal use.
Visible damage, including chips, cracks, dents, scratches, broken or missing parts, and other shipping or cosmetic damage, must be reported within 48 hours of delivery or pickup. After 48 hours, such damage will be presumed to have occurred after delivery and will not be covered.
The product must also be tested for leaks during initial assembly and before normal use. Leaks caused by seals, connections, plumbing, or improper assembly or installation are generally not product defects.
Structural defects that cause leaks, such as a cracked base, split column, or damaged wall, must be reported during initial assembly and testing, before the product is placed into normal use. Once the product has been installed and used, leaks caused by installation, seals, connections, or assembly may not be covered.
5. What the Warranty Does Not Cover
This warranty does not cover damage or failure caused by:
• Improper assembly or installation
• Failure to follow installation or operating instructions
• Negligence, misuse, abuse, or accidents
• Unauthorized modifications, repairs, or alterations
• Unauthorized or non-approved replacement parts
• Improper maintenance or cleaning
• Improper chemicals
• Lime scale, calcium, mineral, or other water deposits damages
• Inadequate, irregular, or interrupted water supply
• Improper electrical supply or connections
• Use for purposes for which the product was not designed
• Normal wear and tear
• Cosmetic damage occurring after delivery
6. Electrical, Water, and Safety Requirements
The customer is responsible for complying with all applicable electrical, plumbing, installation, and safety requirements.
When required or recommended by the installation instructions, the product should be disconnected from the main electrical supply when not in use, and the water supply should be shut off during extended periods of non-use.
Damage resulting from failure to follow these requirements is not covered.
7. Consequential or Incidental Damage
To the extent permitted by law, we are not responsible for consequential, incidental, special, or indirect damages caused by product failure, including damage to floors, carpets, ceilings, walls, cabinets, furniture, appliances, equipment, or other personal property.
The customer is responsible for taking reasonable precautions to prevent water or electrical damage, including properly testing the product before use.
8. Making a Warranty Claim
To make a claim, the customer must provide:
1. Proof of purchase
2. Product identification or serial number, if applicable
3. A description of the problem
4. Photos or videos of the defective component and installation, when requested
5. Any other information reasonably needed to determine the cause of the failure
We may request photos, videos, testing results, or other documentation before approving a replacement.
If the failure is covered by this warranty, we will provide the applicable replacement part. We reserve the right to determine whether a component is defective and whether the claim is covered by this warranty.
9. Warranty Limitations
This warranty applies to the original purchaser and is not transferable unless required by law or agreed to by us in writing.
Replacement parts are covered only for the remaining portion of the original warranty period and do not restart or extend the warranty.
The warranty does not cover products that have been resold, relocated, or installed contrary to the manufacturer's instructions when such circumstances contributed to the failure.
10. Consumer Rights
This warranty does not limit any rights or remedies that cannot legally be excluded or limited under applicable federal, state, or local law. Where applicable law provides greater consumer protections, those legal requirements will apply.
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IMPORTANT
Inspect and test your product immediately after delivery and during initial assembly.
• Report visible damage within 48 hours of delivery or pickup.
• Identify and report structural defects and potential leaks during initial assembly and testing, before normal use.
• Follow all installation, operating, maintenance, and safety instructions.
Failure to follow these requirements may result in damage that is not covered by this warranty.
* pumps, steam generator, control module and control panel- limited with one free replacement during the warranty period